Originally Posted by Bigpops

I have been told by agents in the past that you can not change a non refundable ticket to a refundable one. Actualy makes sense since one could buy a non refundable ticket, then when they could not use it buy an upgrade to FC (refundable) ticket and then cancel the whole trip and get a refund.

At least that is the story I have received in the past. It is not so much about the revenue but I think there may be a scammer or two out there who just might take advantage of this situation.