I called Marriott Rewards spoke to CSR and was denied for status match or status challenge. Then I asked for Supervisor, and she was reluctant to give status match almost a point of reject, then I said just give me status challenge to Plat. Then she gave me the fax number to fax all documents to show that I am HHonors Diamond and SPG Plat. She said, she won't promise anything but she will take a look at what she can do.

Is the a phone number I can call to ask for status challenge or just call MR CSR again? Thanks.