NW/KL nwa.com Online Support Form:
Title: Mr
First Name: Jano
Last Name: xxx
Reply-To Email Address: xxx
Alternate Email Address:
WorldPerks Number:xxx
Email Address:[email protected]
========
Message:
Dear Sir/Madam
I was pricing the first class NWA award ticket from TYS to HNL and back
outbound on Sep 15 and inbound on Sep 22. I got an itinerary that
priced
at 125,000 miles per person. I do believe there is a mistake since
TYS-HNL in the first class should be 75,000 miles.
This was the result of my search.
Saturday, September 15, 2007
Northwest Airlines 5881
Booking Class: Y / Economy
Saturday, September 15, 2007
Northwest Airlines 345
Booking Class: A / First Class
Saturday, September 15, 2007
Northwest Airlines 221
Booking Class: A / First Class
Saturday, September 22, 2007
Northwest Airlines 222
Booking Class: A / First Class
Sunday, September 23, 2007
Northwest Airlines 340
Booking Class: A / First Class
Sunday, September 23, 2007
Northwest Airlines 5874
Booking Class: Y / Economy
for
1 Passenger
Mileage Per Person: 125,000
Taxes/Fees Per Person: $10.00

It seems there are being combined PerkPass TYS-DTW in coach class for
50,000 miles and PerkSaver DTW-HNL in the first class for 75,000 miles.
I do believe I should be offered this itinerary for 75,000 miles only
since there are plenty of seats booked into W class between TYS and DTW
on the above dates and most importantly the required mileage for the
first class travel between TYS and HNL is 75,000 miles per
http://www.nwa.com/worldperks/direct...s/hawaii.shtml
.
Could you forward this email to the appropriate department at NWA so
that this error in pricing of the first class award tickets was fixed?
Thank you
Sincerely
Jano

=================response (KMM11888160V10753L0KM)
Dear Jano

Thank you for contacting nwa.com Customer Service.

Flight numbers 345, 221, 222, 340 and 5874 are pricing in Perkpass
first class which is 150,000 miles.

Award Charts are available online to determine the amount of WorldPerks
miles necessary for a free ticket or an upgrade. To view an award
chart:

* Click on the "WorldPerks" tab on the top right corner of our
homepage
at www.nwa.com
* Select "Redeem Miles"
* Click on "Award Charts"
* On the map, select the region you are departing from.

I trust the information provided will help you resolve your inquiries
concerning pricing with Northwest Airlines.

Thank you for choosing Northwest Airlines. We value your patronage and
consider it a privilege to serve your travel needs.

Sincerely,

XXX
nwa.com Customer Service

==============my comment
I do believe NWA reply is wrong. Between DTW and HNL those seats are A seats which is PerkSaver First class. There is no first class service between TYS and DTW. So I need to search for W class. There is plenty of W class seats between DTW and TYS on those dates (I run a separate search for TYS-DTW).

So, there are A seats DTW-HNL and back and W seats TYS-DTW and that should be PerkSaver at 75,000 miles.