Sorry to hear that Markie. I agree that SAS's 767 interiors are getting a bit old now. I suspect the 767 fleet is about to undergo a refit because they are replacing all their livery and the latest TravelBook from SAS is missing the photo of their business class seats. But the pitch is good and better than Lufthansa's and UA's 747s. I think the food is good, but they do not give you lots of it. Just ask for another from the buffet service - never a problem for me. As for the carry-on problem, well I think they could have handled that better if the flight out of London was lightly booked. But you only have to read the newspapers to see just what a problem carry-on policy is for lots of airlines and passengers. Airlines are even suing each other over it!