Originally Posted by ecaarch

This has been the case for some time. When I used the former arrivals lounge in early May, Christine (the regular exceptionally helpful agent) was off and Pamela (the regular agent from the CRC) was substituting. She advised me that this change was coming and noted that we would now have a "proper" arrivals lounge.

It was also one of Pamela's last days prior to retirement and she specifically asked me to share her gratitude to the Medallions and BE pax on FT.