Originally Posted by
Savage25
For Star Alliance awards using KrisFlyer miles (from an old flyer that may not be valid, best to call KMS and ask them):
"You can make changes to the destination or carrier on an issued ticket only if travel has not commenced at a charge of US$20 or 2,000 miles. Date and time changes for reserved flights are complimentary and can be made at any time"
Thanks so much! I've called them and the procedure is exactly like what you had explained above.