FlyerTalk Forums - View Single Post - No show/ Paying in full/ getting points?
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Old May 20, 2007 | 5:30 am
  #5  
jayer
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20 Years on Site
 
Join Date: May 2003
Location: Texas
Programs: Hyatt Glob (Barely); Marriott Plat Life; AA Up and Down Now Plat; Hilton, UA, BA, HA Peasant
Posts: 3,080
The Points

I'm unclear from your post if you left Virginia early after having checked into the hotel, or never checked in at all and just did not use the reservation.

If you left early and just ran for the airport without formally checking out, you should get points for the entire stay automatically. The hotel would not know you were gone and would have checked you out the next morning when they found the room empty. Its a fairly normal business scenairo for a person hoping to move their departure up a day to just leave without checking out. (If you can't get on the plane you just go back to the hotel). Many of us have done it, although it is a good idea to call back to check out next morning and ask for a folio.

If this is your scenario I would simply still ask for a copy of the folios, which if just a few days ago the hotel will generally, but not necessarily mail, and check the points online for accuracy. A good alternative might be to check the points online first and see if they match what was posted to your credit card. They may be correct, and should post in 2-5 days in US.

If you do have a points descrepancy between what was paid and what posted, the best thing would be to call cusomer service in Salt Lake and and tell them the wrong number of points posted and see if they can fix it from a faxed copy of the folio. Usually works, but if close don't bother.

It appears you did not formally check out early or we would not be having this thread, since that would seemingly have cancelled the remainer of your reservations. (If late enough in the day; maybe not).

If your group just did not show up at the hotel you do not have much of a case as noted above. Points are awarded for actual stays and not no-shows or phantom stays, and the hotels have gotten much more sophisticated at stopping both as part of fraud control. We beat up one chain or the other on the board over it about every six months. Your odds of success are so low I would consider chalking it up to a learning experience and using the time to accomplish something other than getting frustrated taking to a manager who might, but almost certainly won't, give you points for a no-show.

Last edited by jayer; May 20, 2007 at 5:37 am
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