Well.. I goofed.. I recently traveled to Virginia. It was very busy down there with some college graduations and many hotels rooms were booked. I had 6 rooms booked at the Newport news courtyard marriott. It was a hectic workday, and my group decided to go back home early. I never canceled the rooms as we rushed to the airport to get our last flight. I woke up in the morning, and realized I never cancelled the rooms.

I called the hotel directly, and talked to the front desk , and he transfered me to the General Managers voice mail. I left a detailed message, explaining my situation. It was 8am the next day, and I was hoping I would maybe be able to only pay half or 3 of the rooms. I have been a platinum member for 8 years, with almost 1500 stays and almost 1, 500,000 total points during this time. I have never had this happen in my history. Anyway, He EMAILED me back within an hour, and never called me.. I guess he was scared I was going to be pissed that he was Going to charge me full price. He explained they were sold out, and turned people away holding the rooms. I understand his point, but still asked for maybe a discount of some sort knowing the rooms were never used. no maintenance etc.. He declined.. I then called customer service, and explained to them the situation. He tried to call the hotel, and talk to them, and then said no manager was available, and they would call me back within 3 days.. This was 7 days ago. Anyway, Now I am sucking it up and going to pay the $800 for the rooms. It was my fault. NOW, I am trying to email the hotel manager again, asking to make sure I will get marriott points for my stay. I explained since I am paying full price, the least the hotel can do is give me points for the stay, and my nights. I have yet to hear back. If I don't get the points for the stay, I will be angry.... Any experience on this one??