Originally Posted by ExpertFlyer Voice

At the top of every screen on EF is a prominent link called "FAQ/Help". This leads to a page with a number of guides, a technical issues section and, first and foremost, an FAQ link. In the FAQ section, we list issues by category. It is updated as issues become known to us that either need to be explained in more detailed, because more than one person is finding it to be a problem, or are known not to be repairable.

In the case you brought to our attention, it was fixed within hours of you notifying our customer care folks by email to them. This is why it is not on the FAQ list. Prior to your notification to us we knew that, in general, results could vary by how the search criteria were stated but it would be next to impossible to know exactly what the differences would be for all the possible combinations of airline, route, date, time of day, class, etc. that one could enter. And, as a stated before, even for a given set of of criteria the results may change as the airlines and GDS's change their own search and reporting algorithms without our knowledge. Perhaps this information is exactly what should have been stated in the FAQs. Perhaps it wasn't because we never had reason to believe our subscribers had an issue with understanding that this was the case.

We take great pride in maintaining the site and addressing every issue, bug, suggestion or whatever that is emailed to us. We look forward to your continued partcipation.

Thank you,
EFV