I am in BKK, having flown CX from HKG, and now having a 7 hour wait for my Sri Lankan flight to CMB. You have to be very proactive to get CX to make alternative arrangements - and then when you think it is all settled, check, check again. Mind you, I'm traveling at what is likely the peak of the disruption, so perhaps it will all sort itself out.

I arrived in HKG on Friday night, having already had the issuing airline contact CX who booked me as above. I went to the CX desk at HKG, and was given a piece of paper with my flight info. I was told I would actually get the FIM on Sunday when I checked in. This is the piece of paper which UL needs from CX. I gave CX my hotel info, so they could contact me in case of changes.

On Saturday, I asked my hotel concierge to call UL to get my seat assignment. She learned (1) the flight had changed to 3am from 9pm (2) my seat had been canceled because CX had never given them a ticket number for me.

She spent about 3 hours working all of this out. I am now in the Emirates lounge in BKK, waiting for the UL transit desk to open, so that I can get my onward boarding card. Fingers crossed that there are no more problems.

It's difficult to know how much of this is CX's fault. While I am unhappy that I got no call about the change in schedule, the UL flight was still not properly loaded in the CX system when I checked in at Central today. The CX agent was meticulous in seeing to it that she got all the proper flight info so that hopefully my travels (and my luggage transfers) will be uneventful. It took 20 minutes or so for the CX agent to do this; it was not straightforward or simple.