Right now I am johnny nobody silver, but after the 20,000 plus miles I need to fly this summer I should be gold and will probably be plat before fall is out. So, I am a potential big customer but have no status and am getting no service. I have big customer problems (need to change dates for international reservations etc) but my revenue potential isn't realized.
I got an email from delta telling me how hold times are one of their biggest priorities and are monitored closely but if you all are saying you are seeing the same 30+ minute hold times then I am being lied to.