delta.com/change
#1
Original Poster
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
delta.com/change
I am on hold hell with delta trying to get something simple done, need to leave London a week later. I keep getting this advertisement for delta.com/change to provide suggestions for the new delta.
I have a simple suggestion, ANSWER THE PHONE!!!!
So I go to delta.com/change to tell them just that. Turns out delta.com/change won't launch for another 5 days. Why is it on the phone hold music?
I have a simple suggestion, ANSWER THE PHONE!!!!
So I go to delta.com/change to tell them just that. Turns out delta.com/change won't launch for another 5 days. Why is it on the phone hold music?
#3
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,906
I am on hold hell with delta trying to get something simple done, need to leave London a week later. I keep getting this advertisement for delta.com/change to provide suggestions for the new delta.
I have a simple suggestion, ANSWER THE PHONE!!!!
So I go to delta.com/change to tell them just that. Turns out delta.com/change won't launch for another 5 days. Why is it on the phone hold music?
I have a simple suggestion, ANSWER THE PHONE!!!!
So I go to delta.com/change to tell them just that. Turns out delta.com/change won't launch for another 5 days. Why is it on the phone hold music?
on hold AT A MINIMUM, mostly more! FWIW, I am a PM, but for international, I do not think that matters even a bit.
#4
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Under an ORD approach path
Programs: DL PM, MM. Coffee isn't a drug, it's a vitamin.
Posts: 12,935
DL, are you listening? That's something to consider for delta.com/change
#5
Join Date: Apr 2003
Location: SEA, NW/DL 1.6Million Miler
Programs: DL 1MM Annual Silver,AS 100K 22-24, AS 75K 15-21
Posts: 4,261
45 minute hold....with no prior notice....
I too had a similar experience last night. I was on hold for 45 minutes before any agent answered the phone. For a company of this size, I would at least expect to have a hold music with a periodic notice of estimated hold times.....
Delta, please change this!!!
Jiburi
Delta, please change this!!!
Jiburi
#6
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,103
#7
Original Member
Join Date: May 1998
Location: Atlanta, GA
Programs: DL 3 MM/DM, Marriott Titanium Elite, Hyatt Globalist, National Exec Elite
Posts: 4,001
Hold times lately have been unacceptable, based upon my anecdotal experience. And the thing is, prolonged hold times cost the company money, as well as frustrate the customer. So, it's lose-lose. Makes no sense at all.
Until the day comes that you can do everything on the web -- which is still far away -- the call operation needs some work.
And I'm a big Delta fan. Hate to think what someone more ambivalent toward the carrier would think.
Until the day comes that you can do everything on the web -- which is still far away -- the call operation needs some work.
And I'm a big Delta fan. Hate to think what someone more ambivalent toward the carrier would think.
#8
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Ponte Vedra Beach, FL
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Posts: 10,839
#9
Join Date: Sep 2003
Location: VPS
Programs: DL DM/2MM, Etihad Gold, HHonors Diamond, SPG Gold
Posts: 4,787
#10
FlyerTalk Evangelist
Join Date: Jun 1999
Location: MIA
Programs: Retired :)
Posts: 10,940
The PM number last night at 10:30 pm eastern and again this morning at 9:30am answered in about 15 seconds. I was calling domestic both times.
#11
FlyerTalk Evangelist
Join Date: Oct 2005
Location: Somewhere between here and there...
Programs: WWF, Appalachian Mountain Club
Posts: 11,595
Okay - so this thread is a rant thread about hold times, and has nothing to do with the new delta.com/change website, which isn't even up and running yet
Can we rename this thread (since it is obviously mistitled) and later restart it so we can have a meaningful discussion about the new /change webpage when the time comes?
Can we rename this thread (since it is obviously mistitled) and later restart it so we can have a meaningful discussion about the new /change webpage when the time comes?
#12
Join Date: Aug 2003
Location: Newport, NJ, USA
Posts: 2,114
On hold over a half hour before the respondent said this was domestic and he would have to connect me to international. Am timing this one, so far five minutes.
Customer friendly? Two days after emerging from Chapter 11 - this timing does not bode well.
Customer friendly? Two days after emerging from Chapter 11 - this timing does not bode well.
#13
Join Date: Dec 2000
Location: MA
Programs: DL DM/2MM Marriott Platinum, HH Diamond,
Posts: 8,906
What I meant was there is no difference between how you are handled on the phone for international reservations if you are medallion... I do not believe that there is any express line for medallions when it comes to international reservation phone calls.
#14
Join Date: Jan 2006
Location: Almost heaven
Programs: Skyteam
Posts: 5,759
I think there is a difference. If SMS transfers you with your skymiles# showing that your are an elite, the hold time seems to be alot shorter. However, when they do a transfer without your elite status, it takes forever.
#15
Original Poster
Join Date: Feb 2007
Programs: United 1K, Delta PM, Hilton Diamond, Starwood Gold, National Exec. Elite
Posts: 1,406
Right now I am johnny nobody silver, but after the 20,000 plus miles I need to fly this summer I should be gold and will probably be plat before fall is out. So, I am a potential big customer but have no status and am getting no service. I have big customer problems (need to change dates for international reservations etc) but my revenue potential isn't realized.
I got an email from delta telling me how hold times are one of their biggest priorities and are monitored closely but if you all are saying you are seeing the same 30+ minute hold times then I am being lied to.
I got an email from delta telling me how hold times are one of their biggest priorities and are monitored closely but if you all are saying you are seeing the same 30+ minute hold times then I am being lied to.