I stayed there in Feb. Nice hotel, friendly staff. Upon arrival I asked if I got an upgrade and the reception staff told me that the hotel was full. Akward since I glanced over their shoulder and saw all those keys hanging on the board (they still use the oldfashion keys).
I was too tired to start the usual procedure...calling plat desk...arguing with check in staff...etc.
They offered me a bottle of bubbly and a fruit plate, saying that all there Plats receive this...wondering if that is accurate.
I would definetely stay there again.