I am happy to read that the stranded passengers group isn't just accepting everything as the truth without checking the facts. Please don't read my suspicion of the various stories that get posted from time to time as saying that something doesn't need to be done about the quality of airline service industry-wide, and at AA specifically. Frankly, habitually poor service to Customers is one of the 3 reasons I left the airline business.

On the flip side of that, I have had first-hand knowlege of 1 or 2 "wild tales" told by a Customer that I knew not to be true. So, I approach stories such as this with the attitude of "ok, that sounds bad, tell me more" as opposed to automatically assuming that any airline did something wrong again just because they did last time.

I am, however, doubtful that a legislated "bill of rights" will be the end-all panacea that many think it will be. Like any similar effort, there will be unintended consequences.