Join Date: Jun 2001
Location: cleveland, oh, usa
Programs: HHonors Gold, Priority Club Plat, AAdvantage, Delta Skymiles, others including Amtrak Guest Rewards
Posts: 788
You're welcome, glad it worked out for you, hopefully you'll get the same resolution for your friends! Seems to me from past experiences that their customer service efficiency depends somewhat on who the rep is that you get, not unlike most companies nowadays...