Originally Posted by Boraxo

I have to admit my last Dell Latitude has been in service 7 years and still ticking, though the keys are getting sticky and I preemptively replaced the hard drive. But I have heard horror stories about the new Dells, particularly the cheapo Inspiron line. And I think you would have a different opinion if you did not have a corporate service contract. To assume that the "vast majority" of owners get similar service is Individual owners are treated very poorly by incompetent ICC as evidenced by OP.