Originally Posted by newyorkgeorge

I agree that WN does take good care of its customers unlike legacys that only really care about the top elites or premium (paying) paxs. Notice that WN is not having hordes of paxs living at MDW for several days after weather issues in Chicago but you see it with AA at ORD. The issue for Skybus is the first time there is major weather issue in Columbus Skybus' lack of infrastructure to handle planes full of displaced paxs will show immensely. And then in order to quite the storm of media, government, and regulators they are going to need to put that infrastructure in place. And that will become costly and there goes their "operating at a five cents a mile per passenger" business model.