Originally Posted by
TheMane
What exactly do you think "no-frills" means? It certainly doesn't mean a customer-service-oriented business approach. This airline will thrive off of the market of people who just need to get places and aren't seasoned air-travelers with frequent flyer miles and expense accounts.
The fact they they will appeal to inexperienced travelers is what makes me nervous. The first major storm in Columbus or elsewhere is going to be hell with no customer service number to call...
Things will go wrong--this is air travel we're talking about. They don't seem to have any interest in responding to problems.