Originally Posted by
elll
You don't "cancel" you request "refund" .... I've made the same mistake until service desk explained.
Thank you. That may be the answer. It was a full-price domestic F/C flight for the next day and I was researching why, with 8 empty seats showing, the Elite line was telling me that my wife (Plat) had not been upgradad because all seats were sold. The seats showed empty right up to flight time and the Elite people continued to claim all were sold. Finally, she was upgraded to one of these seats at the airport. Obviously, the computer had not released them for EUA at five days, three days, or even two hours.
In any event, the problem seems to have been self-corrected by CO, and no charges have shown up on my card.
Jack