[Updated July 10, 2008 @ 7:05am PDT]
NOTE:The following list has been updated and now shows all bugs/issues/problems related to the "updated" nwa.com website in BLUE. These are the bugs that have been posted since the "updated" website came online.
NOTE:The list has been scrubbed and all issues shown in RED are those that have been here since before the new website came online and are still confirmed to be a bug.
All...as mentioned when I started this thread, I'd like to compile a list of known bugs and issues at nwa.com so that any IT employee from NW lurking here might be able to see some of the frustrations that the user community face. Alternatively, some of the regular FT'ers on this site have access to NW staff to funnel these bugs through.
I'm unabashedly copying the format of the CO.com master thread at the CO forum with a few minor changes.
Note: I am in no way affiliated with NW or its partners. I just fly them a lot.
Posting rules
Please refrain from posting the same thing someone else has posted unless you are adding more detail to the post (e.g. steps to reproduce the bug, etc.).
Also, if you do not wish to enter your bug here in the forum, you can PM me and I'll be happy to add it to the list.
Wishlist (new features you'd like to see) - Should be able to select which flight(s) as part of an existing itinerary that you would like to use miles to upgrade. Website should not force you to search for upgrades on all segments.
- NW must bring back "P" seats to the windows. It's absurd that those who like window seats often can't get them, especially at the last minute, because non-elites have taken them all up. This is especially bad on the A330 where the P seats take up all aisle seats in front of row 29. When booking just a few days out, all window seats are taken and the only seats left are middle seats. This is NOT acceptable to elites.
- Should be able to use Search by Price/Schedule regardless of origin or destination. Today this feature is only valid for flights departing the US and Canada.
- Specify booking class and fare code for each flight separately.
- EUA process should read the elites seating preference (window vs aisle) and assign seats accordingly.
Booking- Sporadic issues with using stored credit cards during booking. After entering the CCV number, nwa.com complains the number is wrong. Logging out and back in can fix this issue.
- Fare inconsistency between the multiple ways you can search on nwa.com. Sometimes searching by schedule and manually choosing flights turns out cheaper than if the same exact flights showed up via search by price. Also, searching +/- days or weekend flex can return cheaper or more expensive results.
- Viewing fare rules for an itinerary just before purchasing will display an error that "fare rules are no longer available online" for any fare rule after the first one for a particular flight itinerary.
- Non-NW partner flights often show up, especially on TransAtl/TransPac/IntraEurope. These should not be shown.
- When searching for flights in the future and selecting a month for the outbound flight, the return flight month should jump to at least the same month.
- Website no longer stores WP # when booking a reservation even though the "Save my WorldPerks number" option is checked.
- Doing a multi-city search often bundles several flights together.
- Search by lowest price is often putting direct flights on the top of the list even though they are not the cheapest.
- Choosing a departure timeframe on the nwa.com home page has absolutely no affect on the search results (e.g. choosing "evening" will still show all of the flights leaving at 6am or 7am).
- From nwa.com click "award flights" and enter search criteria. In IE6 and Firefox this returns revenue tickets. Seems to work fine in IE7.
- Can't manually enter a date in a multi-city search on the third leg entry form. The slash "/" key is considered invalid.
Award Travel- Sporadically the award travel search calendar will not appear.
- Changing award travel online which requires additional miles to be collected causes general system errors (only some times).
- Booking DL award flights through nwa.com often allows you to choose the DL flights but then you receive a message, "One or more of the flights selected is not available. Please try again." Seems that nwa.com doesn't truly know DL's award availability for flights and displays all flights anyway.
- Site returns "no flights found" when NWA JP site and partner airline sites show availability.
Manage Reservations- Cannot change reservation through nwa.com that has been upgraded with miles.
- [COLOR="red"]When viewing receipt online from View/Manage Reservations and then clicking on the fare basis code, a window pop-up displays "fares rules for this fare basis code are not available." Seems to do this for all fare basis codes.
- Changing reservations online that have already been EUA'd ("R" class) re-prices the itin using "R" class fares for the segments you don't change. E.G. changing the outbound but leaving the return alone, if you don't rebook the return in coach class (even the exact same flights), the itin is repriced using coach on the way out and FC on the return causing a higher fare. Repricing with coach on all segments will potentially show you the same fare or even a cheaper one.
- When booking a reservation with Delta flights you can select your seat during the booking process using "Select Your Seat". However, once you book the ticket and go into your View/Change reservations and click on any flight that is operated by Delta, an error appears saying you cannot select seats for that flight.
Seat Assignments- Seat assignments for KLM flights should be facilitated online for trans-atlantic flights where KLM allows you to pre-book seats.
- Seat assignments for KLM-coded, NW-operated flights. NWA.com treats these as KL flights and thus does not allow you to select seats.
Flight status & email notification
Check-in- Can't check in online for the last segment if the ticket(s) include a fare break.
Compatability
Miscellaneous- See post #48 - gives a link to a webpage that includes references to old aircraft types no longer used by NWA.
- When using TTU to report missing mileage or an incorrect posting to your WP account, you can only enter NW ticket stock numbers (012) -- yet the website will let you enter ticket stock #'s from other airlines (e.g. 005 for CO) and then give you an error when you submit the information because only 012 ticket stock can be used.