FlyerTalk Forums - View Single Post - If you were to start an airline and FF program...
Old Feb 25, 2002 | 12:42 pm
  #4  
fly co to see the yanks
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Join Date: Dec 2001
Location: new york, ny, usa
Posts: 13,536
i agree with mdtony.

why would anyone start a business in an industry that is so regulated by the government as so heavily taxed? having gotten my mba at a superb school, i know that one thing management teams abhor are events that are out of their control. this industry is full of them.

on top of that, the customers of the business are a bit, let's just say, extreme. i mean, if an elite kit arrives on march 1 instead of february 28, letters and emails arrive in droves from customers expecting something. that's kinda sad when customers are just waiting for something to go wrong so they can pounce. any idea how much is spent just on customer care? yikes.

then, there is all of the media scrutiny surrounding this industry. you don't see quite as many articles poking and probing regarding, let's say, semiconductors.

it's a rough business. i'll pass, thank you.

[This message has been edited by fly co to see the yanks (edited 02-25-2002).]
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