Originally Posted by
james318
1.) When cancelling the ticket, the agent said "Oh, since it's been less that 24 hours since you bought the ticket, you can cancel it and get your money back. Oh, wait. It's fully refundable anyway. You'll have your money back in 7-10 days." By the agents comment, does that mean I could have bought a non-refundable coach ticket and had the refund as well?
Yes. It's called the "Customer First" policy. More information can be found by searching "customer" and "first" here on the NW forum.