How to get a free ticket on QF
A multi-stage ordeal:
1. Book a full, unrestricted J class fare on the internet, and request a paper ticket.
2. Find that your circumstances have changed, and that the person you were travelling with will no longer be travelling, and you now wish to go in Y.
3. After confirming the circumstances with the Internet Booking helpdesk, proceed to a Qantas ticket office to have them issue a new (unrestricted, fully refundable) ticket in Y, and arrange a refund of the difference between Y and J.
4. Be told - at the END OF THE TRANSACTION - that there would be an AUD50 (plus $5 GST) amendment fee (despite all of the Trade Practices law saying you should be told about such fees BEFORE making the changes).
5. Complain loudly to a supervisor.
6. Ring Customer Relations, and advise them that you are not happy that they have breached Trade Practices law. Also advise them that you cannot understand how it would cost you $55 to walk in with a fully refundable unrestricted J class ticket and walk out with a fully refundable unrestricted Y class ticket. Also advise that if you had known this was going to happen, you just would have requested a full refund of the J class ticket and bought a brand-spanking-new Y class on a different PNR.
7. Be offered a full refund of the J class and a complimentary Y class for the trip originally requested.
Dave
[This message has been edited by thadocta (edited 07-12-2001).]