Originally Posted by
Bam Bam
I know JetBlue claims to monitor the phone lines to ensure that the calls are free of external "home" noises, but, truth be told, for the average suburban home setup, complete elimination of household noises would be impossible.
I have heard people complain of babies crying in the background, as well.
Very professional.
My phone experiences with JetBlue have been universally professional, and I have never once heard background noise or distractions. I have had some horrific experiences with phone reps at other airlines, who just happen to be sitting in a call center.
Bottom line: If the reps are courteous, helpful, and knowledgeable, they can be talking on a cell phone from a lounge chair on a Bahamian beach for all I care.