Originally Posted by
JetBlueFA
We use at home reservations agents in addition to our SLC call center. It has taken some heat this past month but I like it, more of a personal feel.
Dogs barking in the background...
Babies crying...
kids playing baseball out in the street...
Personal? I don't think so. When I think of personal service from an airline res agent, I think of...
1. being called by name throughout the call...
2. the agent trying their best to get me to my destination in the most expeditious manner possible...
3. friendly greeting and closure...
"Household" noise, when I'm trying to book a multi-leg trip, is not my idea of "personal." It's "amateurish."
Not an attack on you, Jetbluefa. Just my observation.