Originally Posted by
MFLetou
Overall, I do feel like the Sheraton staff is friendlier and there is more "play" in terms of upgrades, etc. But the Westin is classier. The staff just tends to act like they are doing you a favor by letting you stay there.
Agree with all the above. Sheraton stay is very nice, but I get nothing but attitude from the Westin. And had multiple problems with proper SPG point credits from Westin, even after talking to front-desk manager.
We have often receieved great upgrades at both properties, however.
FYI: We like to bring in our own food, and found a microwave oven in the Club lounge at the Sheraton. Very convenient.