Originally Posted by
cda322
Wow, I can't believe BA's response, especially to a customer who shelled out $6,000 for a ticket. I would be very concerned about keeping that type of customer's business.
In a bubble economy the amount you paid means nothing anymore. BA reflects well the sad UK reality where everything is more and more overpriced (helped by the inflated currency which makes run the Brits abroad) without any quality assurance, but thousand explanations why things go wrong.
