Actually... there is NO connection between the Hyatt system and HP/SS res system. if you look when you are making res for HP, the Url points to a different "company" ... I had problems making my res yesterday, when I checked in, I could see on the kiosk the words "Promo G1" were listed in the FF# field, nothiing in the promo field... it also looked like my GP# wasn't in the res either. I'm sure I'm gonna have to call on that one...
one good point was, I made the res ~3p, when I got to the hotel, the snow was coming down and I heard they were sold out... Told the Asst Mgr "Hey... you need an extra room? I'm not staying here..." HIs words were "Bless You!" needless to say I'll be using this contact to take care of my next few stays...
Originally Posted by
Mary2e
There's no doubt in my mind something between the HY and SS systems isn't meshing properly.