FlyerTalk Forums - View Single Post - The Westin Chicago River North, Chicago, IL [Master Thread]

Mar 9, 2007 | 4:36 pm

#94

ldsant

In memoriam

Join Date: Mar 2000

Location: Seattle WA

Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood

Posts: 8,664

Quote:

Originally Posted by CO FF

There's a thread on this from a while back, detailing the horrible problems I had with them in 2005. I complained to the GM, and everything's gone well since then.

I think they have service issues on a macro level, but do know how to take care of people once they put their minds to it here.

If you want his name, etc., PM me.

I think the point being however is that why should we HAVE to elevate things to a GM? Why isn't the staff at the property being trained properly on how to handle problems when they occur?

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