From DC:-

"Due to a recent change in reservations systems we have been experiencing lower redemption classes, our revenue management department have recently added extra redemption classes back in for the majority of routes and are still currently working on Chicago and the Caribbean. Hopefully this will be done over the next couple of weeks. In the meantime, if you wish to make a booking please contact the service centre on 0870 6069977 and they will look into your request for you.

I'm not sure if you are aware that we are introducing a new longhaul product. lie-flat beds are going to be fitted into the business cabin and all business seats are being moved into the premium economy cabin."