I feel that it is just yet another issue in their decline of service. When I first contacted YX to request a voucher for the difference (as they used to do), I was informed this insane policy.
It is especially frustrating that everyone in guest services has a complete disregard to this situation. One agent said “it’s like playing stock market”. I said that when I play the market I realize I am taking a risk and asked her if she is trying to telling me that booking a flight with YX is a risk as well? Her only reply was that she is sorry I am frustrated. Seriously, what kind of comment is that??
I am so tempted to redeem my FF miles and say good riddens. At least with other airlines I am not disappointed in their poor service as it is what I expect. I expect a little more with Midwest, but they just continue to disappoint!