My wife and I were involved in a serious traffic accident in August and as a result, I will be flying very little or none for the balance of the year. I have been gold or platinum since the gold/silver program was designed but currently am silver. I typically do lots of Q4 flying, and wondered it I might make a plea for special consideration for a gold or platinum extension if I supplied supporting documents - eg the newspaper article or the $70,000 hospital bill. Anyone have a specific name that might get me some personalized attention or experience with this kind of thing? Thanks.