Originally Posted by
sonora
No, although he did say they only do it "once in a while."
Others have speculated that it takes longer than usual at this time of year, due to other end of year tasks they have. That's probably true.
Makes sense. I called into the EXP on the evening of 2/28 and it was the first time in a while I had to wait. When I got through a few minutes later, the rep reminded me that they were very busy because of everyone trying to use their eVIPs.