I agree as well. For example, I recently encountered YX's lack of flexibility with a canceled flight. It was the last flight out and I asked about options for the next day. She told me that the only flight she could book me on was a flight at 6:30 AM. When I asked about later flights, she said that they are only allowed to place passengers on the next available flight. After I told her that there was no way I would make a 6:30 AM flight even if she entered it that way, she put me on hold for a while to get supervisor approval.