In Message #22 of this thread, (above) I related as to my (phone) communication with Marriott regarding non-receipt of the 2007 material.

To date I've received nothing.

The other day, I decided to try a new tactic, by contacting "Customer Care" in writing via the facility provided in Marriott.com.

Here's the chain of correspondence (the first is a copy of the message sent via the referenced facility, the latter two are copies of emails between from/tp myself and Marriott. ([email protected]):

2/23/07


I'm writing regarding the non-receipt of the 2007 Elite Exclusive Orders (EEOs) which were mailed to members in January.

I'm given to understand from those who have received them that they were included in the mailing of new, MR Elite membership cards for 2007.

Inasmuch as I hold Lifetime Platinum status I did not expect (nor need) to receive a new card.

I would however, appreciate the EEO portion of the mailing inasmuch as my experience has been that hotel front desk associates seem to have very little familiarity as to the processing of the ones available online with the result invariably being the billing of a weekend night that should not be charged

On weekends it is not possible to reach MR personnel which complicates speedy resolution and almost forces escalation.

Eventually it all gets resolved and I receive regrets and bonus points (which I am truly not trying to extort).

My sole intention is to have a hassle-free stay.

Please advise.

Thank you.


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2/23/07 (Note: The "subject" area of this email contained a reference number)

Dear Mr. Rahmanbar

Thank you for contacting Marriott Rewards regarding the 2007 Elite Exclusive offers.

I have provided the following links for both the 3 Weekend Escape Second Night Free at Marriott Hotels & Resorts and the 3 Weekend Getaway Second Night Free at Renaissance Hotels & Resorts. You may print these from the webpage:

https://extranet.marriott.com/mgs/ma...AtMarriott.pdf

https://extranet.marriott.com/mgs/ma...enaissance.pdf

Thank you for choosing Marriott.

Sincerely,

Xxxxxxx Xxxxxxx
Correspondence Specialist
Marriott Rewards

---------------------------

2/23/07 (Assigned Reference Number appeared in the subject area of this email as well)

Dear. Mr. Xxxxxxx:
I thought I made it very clear that I was aware of the available, printable online versions of the EEOs for 2007 and why I preferred the formal (preprinted) versions.
Kindly reread my original inquiry and advise me as to resolution.
Thank you.
Rahmanbar
MR# 000123456

---------------------------
2/23/07 (This email as well carried the reference number.)

Dear Mr. Rahmanbar,

Thank you for your reply.

I have sent a request to our fulfillment team asking that they mail you copies of the pre-printed versions.

Thank you for choosing Marriott.

Sincerely,

Xxxxxxx Xxxxxxx
Correspondence Specialist
Marriott Rewards

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I'm not optimistic, by any means that anything will come of this and I'll have to use printed copies of online EEOs and go through the usual hassles with front desk personnel.

Had Marriott followed through (as Chris confirmed many, many months ago), and provided processing instructions for hotel personnel on both forms of the EEO I would not have to pursue this issue.

I'll give it another month, then decide what to do.

I know that pursuing this with Mr. M's office (with copies of the above correspondence with the names restored) and also including copies of FT postings where a commmitment was offered that the EEOs would, in the future, carry processing instructions is more likely to reap results.

Still and all, I'm left to wondering that if I do avail myself of that option, would I be putting some employees in jeopardy?

Soc, you take/input on the last point would be appreciated.