I woke up this morning to find that my mother in law is NOT flying on her ticket that I gave to her. Although the NWA site looked like it would handle the transaction (pay a ransom to redeposit my miles) it didn't. At the end of the transaction, instead of of showing me a "complete" screen, it said something to the fact of "we can't help you with this, call 1-800 blah blah. Some things to note, the cancellation is for today (does that cause a problem?) Also, the portion she is cancelling is the "return" leg of a trip. The credit would be for 12,500 miles. Any suggestions before I end up in phone hell?

Thanks!