I don't see how the smiley faces are even appropriate to this discussion. As the post originator, i didn't intend this post to turn into a customer service discussion about East Indians. The only reason it has is because you have helped it along vasantn. No offense but true. And yes, i thought talking to someone in Atlanta would help. My dad worked for delta for 28 years and many of his friends and my friends of which i find many to be very helpful to this day. The fare i was shown online was a Y and i requested it to the original agent (who just by chance happened to be from India) and i did not receive the fare i requested. Why wouldn't i call back and expect as a loyal paying Delta customer for it to be fixed?