Why? That's a pretty immature attitude. It is what it is. Also, AFAIK, Medallions don't get the Indian call centers. DL has obviously decided that it does not want to spend money on customer service for non-Medallions (i.e., infrequent flyers). It does no one any good to moan about it here on a weekly basis. And then just about every such thread wanders off from the customer service issue and starts talking about the agents' accents, or names, or command of English. Frankly I think such criticisms are laughable when many of the critics themselves have only a passing acquaintance with proper English usage.