Originally Posted by jeffreyt

Really this was an uncalled for statement. Especially since AA clearly has no room to speak with their December debacle in Austin. And we still haven't seen any nationwide apology in daily newspapers, global e-mails like B6 did for JFK incident, nor a worthwhile customer service plane from AA to address the issue going forward like B6 has just done.

A few years ago, I had 3 weeks in a row where I was stuck no less than 3 hours on the plane out on the tarmac. Not once. Not twice. But 3 weeks in a row. I got nothing from AA for it.