Originally Posted by
bestcare
More like, they offered a free ticket because there passengers were on a plane for 8 hours!!!
Did AA offer a full refund and a free round trip ticket to ALL customers? I believe AA just threw miles at the problem.
It is very very very unfortunate that this even happened. The old saying is "Hind sight is 20/20. Well we can't go back and change what we did, but we can try and try to make up for it. The only way we can do that now is by offering customers a full refund and a free systemwide round trip ticket.