Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
People, people...
I saw the interview on CNBC today and David Neeleman did NOT lie in any way. NEVER in jetBlue's seven years has the airline had so many airplanes with people on an active taxiway. Maybe one or two last year - but ten this year, that's a different story.
The customers on this plane were held hostage? PLEASE! Get real. Our government never stepped in after the 1999 NW incident or the more recent AA incident. There is no law that jetBlue broke in this situation. Imagine if this happened to be on an AA or NW plane for instance. No TV (media reports lied - TV was on), no snacks, and TERRIBLE legroom. I'm not saying jetBlue is right. They responded to a bad situation in a TERRIBLE and UNACCEPTABLE manner. The fact is that if I HAD TO BE in this situation, I'd rather be stuck on a jetBlue A320 than an AA MD80 or NW DC9 any day of the week.
Oh, and customer service? Again, get real. JetBlue ranks number one in pretty much every poll...
JetBlue made a mistake yesterday - it's not the end of the world. JetBlue's future will not be ruined because of this mistake. I can guarantee (due to common sense and probability) that for every person who will "never" fly jetBlue again due to this, there are thousands who will fly jetBlue.