IP, good luck on AA. They would be my second choice for a primary program after NW, with their international upgrades and MRTC everywhere. However, "NW has been beddy beddy good to me," to borrow from Garrett Morris, so here I am.

Here's hoping you stick around on the NW forum - your incisive humor is much appreciated! Not to mention your vast knowledge of NW history, schedules, etc.....are you really going to give it up? Say it ain't so? I fully understand your decision, but if it were me, I'd go up the ladder....if the facts are as you say, and I echo Vegas Agent's take that we have no reason to doubt it, clearly NW has a big customer service problem that they must address before they bleed too many Platinums like you and B. Watson. Somebody there has to listen to you! Find a supervisor somewhere.... Even if it costs them $100 and some condolence miles to you, somebody there must understand the ticket revenue loss? We hope!!!