<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by IndustrialPatent:
On Friday I received a response from NW... it's short and states that when Consumer Service has told you an issue is closed, NW considers it dead & there’s no reason to follow-up on it…
Fine. If a Consumer Service agent suggests I’m a high-maintenance consumer and it’d be mutually beneficial if I took my business elsewhere, then I’ll follow his/her advice. Like I said, I’ve had a string of positive flights with AA… they recently upgraded my status from Gold to Platinum even though I’ve only flown about 16,000 miles with them this year. AA wants my business; NW does not.
More than 10,000 excellent employees of NW have lost their jobs. It’s a shame the Consumer Service agent I initially spoke with wasn’t one of them.</font>
IP - I certainly wouldn't blame you if you took your business elsewhere...but, in doing so, will you take a minute and send your corespondence with NW to Richard Anderson. If your story is as you say it is, and I have no reason to believe it is otherwise, I would like him to see what Customer Relations is doing to turn around a person that is looking to take his/her business elsewhere. I am one who believes that you err on the side of the customer...there are a few scammers out there and habitual complainers looking for their next freebie, but the majority are honest people who just want some satisfaction and resolution when they feel they have been slighted. The customer isn't ALWAYS right...but he is ALWAYS the customer.