The new customer service SVP is Robert Isom, previously VP of International (Pacific). I do not think you will notice any change from the high standards set by Dirk. As long as Richard Anderson, the most customer-oriented CEO NWA has ever had IMHO, is around, there should be no reason to worry!
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bocastephen:
That would explain why I couldnt find his monthly column in the inflight magazine this month. Sorry to hear that a well liked, and pretty effective customer service vp left. I wonder why he resigned abruptly?
I hope his replacement is customer friendly and carries on the customer building programs and service enhancements in place since the DTW snow fiasco of a few years back. NW has come a long way since then.</font>