IP,

I know for a fact you can same day standby if you miss your original flight, I've done it before. NW actually put me on CO just to get me home from GPT.

And I second the motion to email Customer Relations or whatever it's called. I've done it before, they respond usually within one day, and they more than take care of my concerns. They are very good.

It shocks me someone at NW would suggest you take your business elsewhere. I think if mgmt knew this, severe corrective action might be taken. This is unacceptable, assuming you are a "good" customer. After all, all of us in business know occasionally we run across clients we don't want to work for again, but you don't strike me as the type.

You know, AA has a good product, but no more complimentary domestic upgrades.....on the other hand, we know their int'l upgrade program is much better. I agree, AA overall is a fine airline, and I have no doubt their F product is superior to NW, although I have yet to experience it. But NW keeps treating me right, so I'm staying.

Hope you stick around, I've had nothing but good luck with NW. Every time they don't come through for me (rare), they end up making it right.

AA doesn't do same day standby for free, just so you know. My wife got hosed by this policy in ORD.