I’ve decided to make another attempt at contacting NW. To be frank, the situation I was originally peeved at has been overshadowed by the response of NW’s “Consumer Care Team.” The person I spoke with was persistent that NW did not offer complimentary standby when you missed your flight. Obviously, this isn’t true (I do this all the time) so I asked to speak with somebody else. The rep refused, insisting that he/she was as “high” as I could take my case [nor would he/she let me talk to another rep]. The conversation ended with me being told that perhaps I’d be happier flying with another carrier, and that a separation might be best for both myself and NW as I seemed to be a chronic whiner (my words). Since I began flying NW regually in ~1993, this is only the second time I’ve called their Consumer Care team.

Thanks for the support! I might need to take you up on your offer, BackOfTheBus!

[This message has been edited by IndustrialPatent (edited 05-07-2003).]