Originally Posted by
jetBlueNYFL
I agree that this should NEVER happen. For a flight to sit out on the tarmac for so many hours with people on board is terrible.
However, let's look at the situation in detail:
1. jetBlue, like any airline, cannot be blamed for weather.
2. jetBlue offered customers YESTERDAY the option to rebook travel for free when they saw the storm coming...obviously storms=mess.
3. jetBlue had airplanes with customers on board on the tarmac for hours...absolutely unacceptable. Unfortunately, this is an INDUSTRY-WIDE problem that must end.
4. jetBlue refunded the ticket price AND offered a free trip. Although jetBlue totally screwed up on this one, they did do something most airlines would not dream about - refund AND a free ticket DUE TO WEATHER!
This has been a no-snow season in the NYC-area and the airlines (mainly jetBlue) were not ready. Still, no excuse. Hopefully the problem can be fixed for the future.
Stop sounding like a White House Press Secretary. B6 "blue" it today. Big time. And, your excuses make it worse.
For an airline that says they promise "to bring humanity back to air travel", this kind of thing could hurt the most by making everyone treat B6 as "just another airline". Because, let's face it: if B6 is just like everyone else, you have to compete on price - not coolness. And, then, you'll lose.