Join Date: Feb 2006
Location: Long Island, NY and Boca Raton, FL
Programs: JetBlue TrueBlue, AAdvantage, Rapid Rewards, Sky Miles, SPG, Marriott Rewards, HHonors, Hertz
Posts: 2,275
I agree that this should NEVER happen. For a flight to sit out on the tarmac for so many hours with people on board is terrible.
However, let's look at the situation in detail:
1. jetBlue, like any airline, cannot be blamed for weather.
2. jetBlue offered customers YESTERDAY the option to rebook travel for free when they saw the storm coming...obviously storms=mess.
3. jetBlue had airplanes with customers on board on the tarmac for hours...absolutely unacceptable. Unfortunately, this is an INDUSTRY-WIDE problem that must end.
4. jetBlue refunded the ticket price AND offered a free trip. Although jetBlue totally screwed up on this one, they did do something most airlines would not dream about - refund AND a free ticket DUE TO WEATHER!
This has been a no-snow season in the NYC-area and the airlines (mainly jetBlue) were not ready. Still, no excuse. Hopefully the problem can be fixed for the future.