Unacceptable response. It wasn't the ever-changing weather. It wasn't that the gates were occupied.

They were at their hub, with all their resources and employees. No excuse for no water. No excuse for not servicing the lavatories. No excuse for not getting busses to move the passengers to the gates.

I'm a jetBlue fan. I was on a diverted flight where the crew was fabulous and nobody complained (total time in seat was 11 hours). But today they screwed up. Making fake excuses will only make people angrier. The earlier statement from a spokesperson said there was no excuse, which was the honest thing to say. Why did they reverse themselves now?