FlyerTalk Forums - View Single Post - Involuntary Downgrade -- Elite Plus
View Single Post
Old Feb 14, 2007 | 12:48 am
  #16  
KVS
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Originally Posted by MikeyZBT
Well, if that is true... then all this crap about "Contract of Carriage being from point A to point B" is complete garbage.

Nice find, Dambus. Where'd ya see that?

So, apparently, the airlines aren't honoring their own contracts?
No airline in the world guarantees schedules, cabin classes, etc. When an airline downgrades a PAX, they are entitled to an invol. refund (plus the EU-mandated compensation, if applicable):

From http://www.airfrance.us/US/en/local/...ito_cgt3.htm#0

2. Involuntary Refunds

2.1 If the Carrier cancels a flight, or performs the flight with excessive delays compared to the planned schedule or if the Carrier causes a Passenger to miss a connecting flight or the flight does not stop at the Agreed Stopping Place or scheduled destination, or if the Carrier refuses boarding to a Passenger due to scheduled overbooking, Passengers who hold a single Contract of Carriage may, subject to the applicable law in force, obtain a refund of an amount:

(a) equivalent to the fare paid, if no portion of the Ticket was used.

(b) at least equivalent to the difference between the fare paid and the fare that corresponds to the carriage not performed, with reference to the route mentioned on the Ticket, if a portion of the Ticket was used.

2.2 Involuntary downgrading: if a Passenger is placed in a lower class than that for which the Ticket was purchased, a refund (that corresponds to said difference in class) will be provided in accordance with the European law in force.*
KVS is offline